Thursday, May 10, 2007

Excusez la.

Man, this is embarrassing. I start writing, save as draft, chicken out, repeat...
I have never been one to censor myself, I swear, I don't know what's wrong with me these days. People are doing great stuff everywhere... What's up with me?

I have been wrestling with ideas of efficiency, cost cutting measures and human sensibilities. The emphasis here is on the wrestling. I always juggle thoughts of efficiencies and cost cuttings. I usually don't wrestle with these thoughts, they have been part of my work for over 10 years. Lately though, everything seems different and people are defensive, sectarian (yep, I said it) and can no longer think beyond one possibility or another for the sake of consistency and balance.

Perspective! It's always my focus in all the training I give. It's always my need when deploying systems and it's still what I seek when faced with hard decisions. Why is it that some can't look beyond their shoe tips? We need to make solid choices based on long term objectives, even when the goal is immediate result.

We cannot hope that if we stop serving some users who are not "prepared enough for us" or who "create the largest workload" or worst yet, who "come to us for just anything" ( I really heard that one once!) we will have succeeded in managing our services. Yes, staff will feel relief if there are shorter lines, but how will they feel as lines get shorter and shorter.

I am not trying to preserve the "perfect" library we had 2 or 3 years ago, I am trying to preserve the great one we can have 5 and 10 years form now.

See, this is the type of post I usually write and delete. Too many "I"s in it. Way too editorial and self indulging. Feels like I am chasing my tail. But here goes. Maybe now it will be out of my system. Excusez la.

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