OK, sorry, not had much time to write lately. Others are so much more "in tune" with the world anyways... Read from these great people:
Meredith Farkas brilliant post on skills.
Steve Backs covers most everything on customer service.
And then, under the heading of "Unplugging without unplugging." :
I have been an admirer of Selden Deemer's work for over 10 years. Always knew he was a real smart guy. Now I am a fan of his writing, and I know he's also SO, SO, COOL.
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