PayPal bust

file under "this is broken":

I set up a PayPal account for my library to directly collect fees and fines from the OPAC...
I create the account with PayPal, have it email me (and a few back ups) about deposits etc. The PayPal account is linked it to my employer's bank account.
Beside the fact that I was puzzled by the absence of a way to automatically transfer the $ from the PayPal account into the associated bank account, I now find out that all PayPal accounts have a $500/month WITHDRAWAL limit (yes that is what they consider that kind of transfer to be.) That limit can only be lifted by giving PayPal either a SSN or a CC#. Of course, MPOW doesn't allow me to use my SSN or CC for that purpose, and I now find out that PayPal cannot accept an Employer Identification Number in lieu of a SSN. Isn't that the SSN for businesses?
Anyway, I get the really stiff "nothing we can do" on the phone, "these are the 2 options for lifting limits", "can't you get a debit card from the bank?" la, la, la... There is only 1 level of supervisor you can talk to...

I really hope that bureaucracy does not force me to terminate this service before it even takes flight...

so bummed (did I already say that?) and now grumpy...
I miss Zappos!



technorati tags:library-20, library2.0, library 2.0, libraries, policies, customers,
PayPal, Zappo